MyE-Deposit FAQs

The following information is a summary of helpful tips regarding MyE-Deposit. For full disclosure details, please review the Remote Deposit Capture Services Disclosure and Agreement, which may be viewed upon enrollment in MyE-Deposit. Once enrolled, the Disclosure and Agreement may be accessed by clicking the Disclosures link at the bottom of the screen, once you've accessed the MyE-Deposit site. In addition, there are numerous Help screens throughout to assist you.

Q:  What is MyE-Deposit?
A:  MyE-Deposit is a service that allows you to make check deposits to your Vantage Regular Savings and checking accounts from the convenience of your computer. Using a standard scanning or image capture device and the software provided, you can send secure digital images of checks for deposit into your account(s) without ever leaving your home or office.

Q:  Am I eligible to use this service?
A:  Generally, any member who has an ATM or Check card is eligible to use MyE-Deposit as long as he/she meets the following criteria:

• Must be an active user of MyVantage online banking
   
• Must have a valid address on file with Vantage
   
• Must have a savings or checking account (MyE-Deposit is not available for members with Fresh Start checking, who have formerly had a Fresh Start checking, or a Not Your Mama’s Account)
   
• All deposit accounts must be in good standing—none may be negative 20 plus days or have permanent holds or other restrictions placed upon them
   
• All loans must be current—none can be more than 33 plus days delinquent
   
• Account is not in bankruptcy or involved in other situations including consumer credit counseling service, fraud investigation, court order, etc.
   
• Vantage Credit Union reserves the right to revoke eligibility of MyE-Deposit due to misuse at any time and without prior notification.

Q:  What are the requirements for electronically submitting a check?
A:  Transmitted check images must accurately and legibly provide, among other things, the following information:

(1) The information identifying the drawer and the paying financial institution that is preprinted on the check, including complete and accurate MICR information and the signature(s).

(2) Other information placed on the check prior to the time an image of the check is captured, such as any required identification written on the front of the check and any endorsements applied to the back of the check.

Prior to scanning the original check, you must endorse the back as follows:

• Signature of each payee (all payees must be account owners)
• For deposit only at Vantage Credit Union
• Via MyE-Deposit
• On mm/dd/yyyy

The image quality for the check needs to meet the standards for image quality established by the American National Standards Institute (ANSI), the Board of Governors of the Federal Reserve, and any other regulatory agency, clearing house or association.

Q:  Are there deposit limits?
A:  The deposit limits control the total deposits allowed for MyE-Deposit users.

• Per deposit limit: $50,000
• Total daily deposit limit: $50,000
• Rolling 30-day deposit limit: $50,000

Q.  Do I need to choose which account my check will be deposited to every time?
A.  No. You can update/change your default suffix to ‘0’ for savings or ‘9’ for checking on your MyVantage User Profile page. Once you update your default account for MyE-Deposit, your checks will deposit to that account from then on.

Q: How do I know my deposit went through?
A: Once the deposit is processed, you will receive notification via the e-mail address on your account for each deposit made. Please note that all deposits are time-stamped Eastern Standard Time (EST). The e-mail will advise that the deposit was accepted, or provide reasons if it was rejected.

Q:  Can I access my deposited funds immediately?
A:  All funds deposited via MyE-Deposit will be subject to a TWO BUSINESS-DAY HOLD, with $100 available on the first business day after the deposit is accepted for each deposit made.

For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays.

• A deposit made by 5:00 p.m. CST Monday-Friday (excluding holidays) is considered to be the first day of that deposit.
   
• A deposit made AFTER 5:00 p.m. (or on a day we are not open) is considered deposited on the next business day we are open.

Vantage Credit Union will notify the member when any of the following happens:

• We have accepted his/her deposit.
   
• We have rejected his/her deposit, including the reason for rejection to help you fix the problem and resubmit your deposit.
   
• We extend the check hold longer than 2 business days. In this case, we will tell you when the funds will be available depending on the situation, usually no longer than 10 business days.

Q:  Do I need to keep the physical check?
A:  Yes! After your deposit has been accepted using MyE-Deposit, you’ll need to keep it for 90 days. After that time, you may destroy the check.

Q:  What equipment do I need to use MyE-Deposit?
A:  MyE-Deposit supports multiple operating systems and browsers, as well as both Java and ActiveX controls. Click here for a list of browser recommendations.

We have found that Internet Explorer works best. If you’re using Google Chrome and getting an error message regarding Active X, Twain, try switching to Internet Explorer and then install Twain. Things should work fine once that’s done.

ActiveX and Java: Java versions prior to 1.5.0_08 have some known bugs that may prevent the upload of check images. If you receive a file upload error using a Java version prior to 1.5.0_08, click on the Help screen once in MyE-Deposit.

ActiveX: If the browser hangs with an hourglass, this is caused by security software on your network. The Java version of MyE-Deposit properly uses your browser’s configuration. Refresh this web page and follow the Use Java Version link.

Java: If you receive an Upload Error message, please check your Java version by clicking on the coffee cup icon. Java versions prior to 1.5.0_08 have some known bugs that may prevent the upload from working. Upgrade your Java at www.java.com.

If either of these conditions exists, you will need to close MyE-Deposit and re-scan your deposit using the Java version (with up-to-date Java Virtual Machine software).

Scanner: MyE-Deposit works best with a scanner DPI setting of 200. You may need to Preview and crop the check images first.

a. During Preview, if the cropping rectangle does not automatically mark the borders of the check, you will need to do that by clicking and dragging your mouse. If you skip this step, your scanner may scan an area bigger or smaller than the check and it may not be an acceptable image for deposit.

b. It may be helpful to mark the corners of the check with dash marks in bold ink. This will assist the scanner in picking up the outline of the check.

You can find help with trouble-shooting scanner issues once in MyE-Deposit.

Q.  I’m getting an error but I can’t find where the error is.
A.  MyE-Deposit automatically troubleshoots errors for you, so look for any areas on the page highlighted in yellow. The error will be highlighted for you to identify.

Q.  What do I do if MyE-Deposit is telling me my image is too light or too dark?
A.   Look for the advanced setting on your scanner screen to increase the brightness, contrast, shadows, etc. Please note that you will need to do this every time you scan a check.

Q.  Where should I place the check on the scanner?
A.  The scanner should indicate where you should place your check. If the check is not placed correctly according to the scanner being used, such as by being placed in the middle or at the bottom of the scanner, it won’t scan a good copy and your deposit may be rejected.

Also, please don’t use the copy/cut/paste option or the cropping option, as apposed to actually scanning your check correctly. Finally, some printers will not scan if there’s no ink in the printer, as the scanner function is disabled by default if it’s out of ink.

Q.  I have other questions not answered here. Whom do I contact for additional help?
A.  You can e-mail your question(s) to myedeposit@vcu.com during business hours and we will work with you to resolve your situation.